A. Introduction

The use of this website means that you agree with the following terms and conditions. Please read them carefully and if you do not agree with any of the points below, do not use this website.

This is the agreement which governs the purchase by you (the customer) of the services and products We provide. We are Cheapestflights (“We”, “Us”, “Our” and “Cheapestflights”), a part of the Co-operative Group Limited (registered 525R) Our registered office is New Century House, Corporation Street Manchester M60 4ES. We are members of the Association of British Travel Agents (ABTA) ABTA No. 22902 and hold an Air Travel Organiser’s Licence (ATOL) ATOL No. 1595. The following terms and conditions show your and Our commitments as part of your booking. References to “Conditions” means these terms and conditions. Except where otherwise stated, “you” and “your” means all persons named on a booking including anyone who is added or substituted at a later stage.

B. Ownership, Copyright, Trademark and Use of this Website

1. Cheapestflights owns this website and as part of the website owns / licenses the copyright and other related rights in all the wallpaper, icons, characters, artwork, images, graphics, music, text, software, and other content on this site ("Content"), and all HTML, CGI, and other code and scripts in any format used to implement this site ("Code").

2. This website is to assist you in assessing and booking your travel requirements. You may not copy, modify, upload, download, transmit, publish or otherwise distribute any code or content from this site except as expressly permitted by these Conditions and the instructions for each section of this site.

3. You may not use the content or code you get from this site for any purpose other than those permitted, and doing so will violate Our copyright and other proprietary rights.

4. If any part of this site permits you to download the content for that section the above restrictions apply. The only exception being that you may download one copy of the content on any single computer for your personal, non-commercial use only, but you must not remove or modify any of the copyright, trademark and other proprietary notices.

5. We retain all rights to any content you download, and only grant you a limited leave to use them in the way described above. Once you have downloaded any software, you may not redistribute, sell, decompile, disassemble or otherwise reverse engineer it.

6. In no event will We be liable for any direct, indirect, special, incidental or consequential loss or damage of whatsoever kind arising out of access to, or use of this site including loss of profits and cost of procurement of substitute products arising out of your use or inability to use any content or failure to access.

7. Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature (whether as agent or principal). We or the service provider(s) concerned may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation, subject to availability and no warranties, promises or representations are given as to availability.

8. As a condition of your use of this website, you warrant to Us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

9. We are an English registered Company. Our business and the services We offer are governed exclusively by the applicable laws of England and Wales except where otherwise stated in these Conditions. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by Us (whether as agent or principal), any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.

10. Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and Us (whether We are acting as agent or principal) will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and Us (whether We are acting as agent or principal) will be dealt with as set out in these Conditions.

11. You must not link (including deep linking) to our website without our prior written agreement.

12. We accept responsibility for any holiday or travel arrangements booked with Us as principal in accordance with these Conditions. We cannot, however, accept any other liability whatsoever.

13. Except as set out in clause B. 12 of these Conditions above, no warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any services offered by Us or on Our behalf. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use (or delay in doing so) this website.

14. All exclusions of liability apply only to the extent permitted by law and where consistent with clause B. 12 of these Conditions.

15. If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

16. Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this web site and/or any services offered by us or on our behalf.

17. The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We have the right to change the prices of the holiday and travel arrangements featured or mentioned on this website at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of the chosen holiday or travel arrangements (including the price) with us by telephone or other approved means at the time of booking.

18. This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

19. We make no warranty that this website (or any websites that are linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

20. We may alter these Conditions at any time. If we do so, all subsequent use of Our website will be governed by the newer version. You must check these Conditions regularly.

C. Your Contractual Relationship

Please take the time to read this section, it is important for both of us that you understand our contractual relationship. Dependent upon the services or products we have sold to you we act as Principal (where you have a contract directly with Us) or Agent (where your contract is with a third party service provider) or Ticket Provider (where your contract for your scheduled flight is with the no frills /low cost airline as dealt with below). The nature of this relationship affects our obligations to you and yours to us.

We act as agent

1. When you book a package holiday with a tour operator such as Thomson, Thomas Cook etc or any product(s) or service(s) where we are not acting as principal (see “We act as principal” below), We act as a disclosed agent for the third party service provider(s), such as the relevant tour operator, airline, hotel, car-hire company, insurance company etc who is responsible for arranging or providing services to you, (“service provider”). As agent We are not liable for any service not provided by Us or for any act or omission of any service provider or any of its employees, agents, suppliers or subcontractors. When We confirm your booking, a binding contract will be formed between you and that service provider, and their terms and conditions will apply.

However, We may be liable to you if we have been negligent, misrepresented important information or we have been in breach of any other relevant law. Our total liability in all cases (other than for death or personal injury) where we are found liable to you on any basis whatsoever is limited to the cost of the service(s) or product(s) concerned. We will not responsible for any business losses or for any losses that were not directly caused by Us failing to meet Our responsibilities and/or which were not foreseeable by Us at the time you made your booking. We do not exclude or limit our liability for death or personal injury caused by the negligence of ourselves or our employees.

Where you purchase a flight inclusive package or a flight which does not form part of a package, in either case where we are acting only as agent, the holiday or flight will be ATOL Protected by the Civil Aviation Authority. We act as agent for the licensed tour operator or flight provider (other than the airline). Their ATOL number will be displayed on your invoice and certain advertising material such as any brochure they may produce. ATOL Protection extends primarily to customers who book and pay in the UK. For further information, visit the ATOL website at www.atol.org.uk

We act as principal

2. You may create your own “package” holiday. A “package” means “the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: -

1) Transport;

2) Accommodation;

3) Other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package,” Where we arrange and sell to you a package as set out above, we will do so as organiser. This means that a contract for the package will exist between you and Us when we confirm your booking We are responsible for providing the travel arrangements you have booked in accordance with these Conditions and you are responsible to us for paying for them.

Your contract will be governed by English law and any disputes, claim or other matter of any description will be dealt with in the courts of England and Wales unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

This does not affect your statutory rights as a consumer.

Please note that “an inclusive price” in the above definition of a “package” is one where you only have one price shown for the component parts of the “package” in advertising and the cost is not broken-down by individual components or services. Where you make one payment for several components at the same time, but the price for each is displayed on the invoice, you are simply paying Us for the different services that We have booked for you as agents only as set out above.

Where you book a flight inclusive package with us, this will be ATOL Protected by the Civil Aviation Authority. Our ATOL number is 1595. ATOL Protection extends primarily to customers who book and pay in the UK. For further information, visit the ATOL website at www.atol.org.uk

3. You may book a flight, which is not part of a “package”, which is sold under the cover of our ATOL (No 1595) and which is therefore ATOL Protected by the Civil Aviation as set out above. This will be the case unless (1) We tell you at the time of booking that we are acting as the agent of another ATOL holder (this will also be confirmed on your invoice along with the name and ATOL No of the ATOL holder who is providing your flight) or (2) you purchase a scheduled flight with a no frills /low cost airline and We provide you with a ticket or other document which will enable you to travel on that flight in return for your payment as set out under “We act as Ticket Provider” below.

If you book a flight which is covered by our ATOL, your contract for the flight will be with Us to ensure you are protected by CAA ATOL Regulations. Our only obligations under that contract (other than those which are expressly set out in these Conditions) are to reserve a seat for you with your confirmed airline (or such other airline as may be substituted) and provide you with a ticket for travel or other equivalent means of accessing your booked flight where no paper ticket is issued. We have no responsibility or liability for the provision of the actual flight itself or for the acts or omissions of the airline concerned or any of its employees, agents, suppliers or subcontractors. The airline’s conditions of carriage will apply to your contract. We are not an airline or air carrier and do not enter into a contract for carriage with you.

We act as Ticket Provider

4. You may book a scheduled flight with a no frills /low cost airline. Full payment must be made at the time of booking and in return we will hand to you or post to you no later than the next working day after you make your booking the e-mail confirmation or “e-ticket” from the airline which along with your passport will enable you to access the flight. In this situation, we act as ticket provider and you flight will not be ATOL Protected. Your contract will be directly with the airline concerned and the airline’s terms and conditions will apply. We will have no liability for the performance of the contract or for the acts and/or defaults of the airline or any of its employees, agents, suppliers or subcontractors.

D. Complaints

For all bookings, if you have a complaint you must contact Cheapestflights as soon as possible to allow Us the opportunity to resolve the situation. Alternatively, you may contact the tour operator or service provider to allow them the opportunity to resolve the situation. You will be provided with the contact details of your service provider before you travel wherever possible. If the complaint remains outstanding, you must write to Us as soon as possible upon your return (at least within 28 days of your return). Cheapestflights will, where appropriate, liaise with the tour operator or service provider and seek to resolve the complaint to your full satisfaction.

Cheapest Flights
Escape
P.O. Box747
Trafford Plaza
73 Seymour Grove
Old TraffordManchester
M16 OZB

Cheapestflights is a member of the Association of British Travel Agents (ABTA) and follows their Code of Conduct. Cheapestflights agrees to be bound by the arbitration scheme administered by ABTA through the Chartered Institute of Arbitrators. This is an informal and low-cost scheme designed to resolve outstanding complaints. Full details can be found on www.abta.com. All tour operators and service providers that are members of ABTA also subscribe to this scheme. Other tour operators or service providers may belong to a different association that also may offer a similar independent conciliation or arbitration service (e.g. the Passenger Shipping Association).

E. General Booking Terms & Conditions

1. Bookings will be confirmed subject to availability and receipt of all applicable payments. Some products require payment in full immediately, while others require a per person deposit for all bookings made outside of 10 weeks before departure. However, for all bookings the balance payment is required no later than 10 weeks prior to the departure date. If booking within 10 weeks of departure, full payment must be made at the time of booking. We will inform you of the appropriate payments before booking.

2. A contract exists between you and the service provider (where we act as agent) or between you and us (where we act as principal) as soon as your booking is confirmed and the relevant payment has been received by us. Please check your confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if We are not notified of any inaccuracy in any document within 14 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell Us about it within these time limits. Where we act as agent only we will have no responsibility for any errors in any documentation except where those errors where made by ourselves. Any acceptance of such responsibility will also be subject to the time limits set out in this clause for notifying us of any inaccuracy.

3. The person who makes the booking is the ‘lead name’. He or she must be over 18 and have the legal capacity to make the transaction. They are financially responsible for payment of the total holiday price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable.

4. The lead name agrees to provide accurate and full information to the remainder of the party in relation to the booking, and by making the booking, confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these Conditions.

5. The lead name undertakes to us that details you supply when making a booking are correct. This includes the correct spelling of the full names, as displayed in the passport at the time of travel, for all members of your party.

6. If there are any changes to the personal or contact details supplied to Us by you it is the lead name’s responsibility to inform Us as soon as possible.

7. Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.

8. There may be occasions when obvious errors occur as a result of maintaining the Website. When this occurs a price, product or service may be displayed incorrectly and in such instances We / the service provider reserve the right to cancel any contract based on the price, product or service which is displayed incorrectly immediately without liability to you (if a contract has in fact come into existence) . We constantly monitor and check our systems to minimise the threat of this happening and in the unlikely event that this happens to you, we will inform you as soon as possible.

9. It is your responsibility to ensure that you meet the passport, visa and health requirements of the countries you wish to visit and those that you transit through (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. We advise you consult your GP and the relevant embassy / consulate well in advance of your departure. We do not accept any responsibility if you should be denied boarding or entry into any country or are deported due to non-fulfilment of the above. Similarly, if failure on your part to comply with any applicable requirement results in fines, costs or penalties being incurred, you will be responsible for reimbursing Us or the service provider accordingly.

10. It is also your responsibility to check for any travel prohibitions, warnings, announcements and advisories issued by the Foreign and Commonwealth Office Travel Advice Unit before making any bookings or travelling to international destinations.

11. In all cases and for all products and services, whether as part of a package or not, every customer who travels must have adequate travel insurance cover which is suitable for their particular needs. We cannot be held responsible for your costs if you fail to do so. Please read your policy details carefully and take them with you on holiday.

12. You must remember that you are responsible for your actions and the effect they may have on others. If We, your service provider or another person in authority (such as your aircraft pilot or hotel manager) reasonably believe your actions are causing or are likely to cause danger, upset or distress to any third party or damage to property, We or the service provider concerned are entitled, without prior notice to terminate the holiday or other service of the person(s) concerned. This could mean you are prevented from using your accommodation or using the transport arranged. If this happens, the contract of the person(s) concerned will automatically be terminated and We / the service provider will not pay compensation or refunds or meet any expenses you suffer as a result. You will also be responsible for any loss or damage caused by you.

13. If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier/ service provider (as applicable), We regret We cannot guarantee any request will be met unless We have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier/service provider (as applicable) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

14. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell Us before you confirm your booking so that We can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If We or where we act as agent, the service provider, reasonably feel unable to properly accommodate the particular needs of the person concerned, we (or the service provider as applicable) must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when We become aware of these details.

15. If any flight you have booked with Us is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and make a claim for compensation from Us, you must, at the time of payment of any compensation to you, make a complete assignment to Us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk.

Below are the Specific Terms which apply to particular types of service/product in addition to the Conditions shown above – you must read the appropriate section(s) before booking. The Specific Terms, General Booking Terms and Conditions and General Information are designed to be read together, but should there be a conflict or ambiguity, the Specific Terms shall prevail.

Specific Terms

A. Scheduled Airlines

B. Charter Airlines

C. No Frills/Low Cost Airlines

D. Hotels

E. Package Holidays

A. Scheduled Airlines

When you may book a scheduled flight (this is a flight that takes place in accordance with an airline’s published regular timetable), which is not part of a “package”, you will have a contract with us. This will be the case unless (1) We tell you at the time of booking that we are acting as the agent of another ATOL holder (this will also be confirmed on your invoice along with the name and ATOL No of the ATOL holder who is providing your flight or (2) you purchase a scheduled flight and We provide you with a ticket or other document which will enable you to travel on that flight in return for your payment. Where your contract is with us, your flight will be ATOL Protected by the Civil Aviation Authority. Our ATOL number is 1595. ATOL Protection extends primarily to customers who book and pay in the UK. For further information, visit the ATOL website at www.atol.org.uk

1. Your contract

If you book a scheduled flight only which is covered by our ATOL, your contract for the flight will be with us to ensure you are protected by CAA ATOL Regulations. Our only obligations under that contract (other than those which are expressly set out in these Conditions) are to reserve a seat for you with your confirmed airline (or such other airline as may be substituted) and provide you with a ticket for travel or other equivalent means of accessing your booked flight where no paper ticket is issued. We have no responsibility or liability for the provision of the actual flight itself or for the acts or omissions of the airline concerned or any of its employees, agents, suppliers or subcontractors. The airline’s conditions of carriage will apply to your contract. We are not an airline or air carrier and do not enter into a contract for carriage with you

For each ticket there are additional terms that are specific to that fare. They may, for example state that the ticket is non-cancellable or non-refundable, and have other information relating to itinerary and refunds. You must read the specific fare terms and conditions for each ticket which are available at the time of booking.

You are responsible for complying with any airline’s terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void your ticket.

A contract comes into existence between us when we give / send you a confirmation confirming that we have accepted your booking. We are not able to make bookings for children under 18 travelling alone, flights that do not start in the UK, and one-way tickets

2. Fares

All fares are quoted exclusive of taxes, plus the tax amount and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed upon confirmation of the contract. Should any airline impose any further surcharge or supplement due to fuel, tax or other increases you are liable for this cost which may arise at any time after making the booking until departure.

1. Reservations

In the vast majority of cases Cheapestflights becomes aware of the availability of flights tickets for sale because it connects to large databases managed by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that Travelcare purchases the relevant ticket on your behalf.

Be aware that certain airlines do not maintain (real time) seat availability and whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. We will advise you within 24 hours if this is the case and will do all We can to reinstate your booking. In either instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will of course be refunded to you if the airline or we terminate the booking.

2. Tickets

Where an airline provides e-ticketing We will always issue an “e-ticket” which is a document used in exactly the same way as a paper ticket. Electronic tickets are stored in the airline’s computer rather than printed on paper. When you check-in you will be required to present your confirmation email and an official form of identification such as a passport to receive your boarding pass. In some instances, such as using a self-service check-in machine or a particular airline, you are required to present the credit/debit card you paid with. We recommend that you have the card you paid with ready to present whenever travelling on an e-ticket.

Where an “e-ticket” is not available, we will issue a paper ticket however, for imminent departures, we may need to issue you with a Ticket On Departure (TOD) letter which means that you collect your ticket at your point of departure.

If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline. These refunds can take up to one year to be authorized. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery.

3. Flight Reconfirmation

All outward, onward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline, or for any flight rescheduling en route.

4. Airline Regulations/Conditions of Carriage

You are subject to the relevant airline regulations and conditions of carriage, these can be provided on request.

5. Amendments

Should you wish to alter your booking after it has been confirmed, an amendment charge of £50 per person will be levied each time a change is made. You will also be required to pay any difference in price if the revised travel arrangements are a higher price along with any other airline charges. Please note that not all airfares booked are changeable. All airlines do not permit name changes and it will be necessary for you to pay the cancellation charges relating to the airfare purchased which could be up to 100% of the total cost and purchase a new ticket at the then applicable fare.

6. Cancellations

Any cancellation must be made in writing by the lead name on the online booking form. If you already have your ticket(s) you must also return this to us with your written notice of cancellation. The cancellation will become effective from the date We receive written notice of the cancellation and any ticket(s) which have already been issued to you.. On receipt of all ticket(s) (where applicable) we will send you an acknowledgement.

Please ensure you carefully read the terms and conditions for the fare selected as airline charges are notified in those terms and conditions depending on whether you wish to cancel or change your flight. For some airlines there are non-refundable/changeable tickets which will result in cancellation charges of 100% of the total cost if you want to change or cancel. If you are holding a booking for which a ticket has been arranged and you do not notify Us in writing of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you have paid.

Unless the applicable airline / airfare terms and conditions otherwise state, upon receipt of your cancellation notice the following charges will apply:

57 days or more prior to departure Loss of deposit
56 - 42 days prior to departure 50% of flight cost
41-29 days prior to departure 75% of flight cost
28-15 days prior to departure 90% of flight cost
14-0 days prior to departure 100% of flight cost

*Please note that where you have booked a flight at a Special Offer rate and you then subsequently cancel or fail to turn up for the flight, the cancellation charges you will have to pay will be those applicable to the full cost of the flight and not the Special Offer rate. This could mean that the cancellation charge payable by you is greater than the price you originally paid or agreed to pay for the flight. These will be advised at the time of booking.

Where any refunds on flight tickets are due these will be processed and refunded back to you within 12 weeks from our receipt of the ticket.

B. Charter Airlines

Cheapestflights searches the databases of over 300 different airlines to find you the most appropriate flight and in some instances will display Charter Airlines that operate charter flights (these are flights that take place outside normal schedules by a hiring arrangement with a particular customer).

Where you book a charter flight, which is not part of a “package”, you will either have a contract with us which is protected by Our ATOL (No 1595) or with another ATOL holder which is protected by their ATOL. We will confirm the position at the time of booking. Your invoice will show the name and ATOL number of the ATOL holder with whom you have a contract. ATOL Protection extends primarily to customers who book and pay in the UK. For further information, visit the ATOL website at www.atol.org.uk

1. If you have a contract with us

If you book a Charter flight which is not part of a “package” and which is covered by our ATOL, your contract for the flight will be with Us to ensure you are protected by CAA ATOL Regulations. Our only obligations under that contract (other than those which are expressly set out in these Conditions) are to reserve a seat for you with your confirmed airline (or such other airline as may be substituted) and provide you with a ticket for travel or other equivalent means of accessing your booked flight where no paper ticket is issued. We have no responsibility or liability for the provision of the actual flight itself or for the acts or omissions of the airline concerned or any of its employees, agents, suppliers or subcontractors. The airline’s conditions of carriage will apply to your contract. We are not an airline or air carrier and do not enter into a contract for carriage with you.

2. If you have a contract with another ATOL holder

Alternatively you may book a Charter flight which does not form part of a package and which is not sold under cover of our ATOL. In this situation we are acting as agent of another ATOL holder (“third party ATOL holder”). We will tell you at the time of booking if this is the case (this will also be confirmed on your invoice along with the name and ATOL No of the third party ATOL holder who is providing your flight). In this situation your contract for your flight(s) is directly with the third party ATOL holder concerned. We accept no liability in relation to the flight itself or for the acts or omissions of the third party ATOL holder concerned. The third party ATOL holder’s terms and conditions will apply to your contract (copies available on request from Us).

Charter Airlines and third party ATOL holders have strict rules governing Amendments and/or Cancellations with financial penalties for doing so. Should you wish to make any amendments to or cancel your flights, you should contact Us and We will speak to the carrier or third party ATOL holder (as applicable) on your behalf. You will be liable for all costs that are incurred by these requested changes and a minimum administration between £30-50 per booking.

C. No Frills/Low Cost Airlines

Cheapestflights searches the databases of over 300 different airlines to find you the most appropriate flight and in many instances the result will be a No Frills/Low Cost Airline (this is an airline that offers low fares but eliminates most traditional passenger services). The service We provide when you book with one of these carriers is different from that We provide for other airlines. Full payment must be made at the time of booking and in return we will hand to you or post to you no later than the next working day after you make your booking the e-mail confirmation or “e-ticket” from the airline which along with your passport will enable you to access the flight. In this situation, we act as ticket provider and you flight will not be ATOL Protected. Your contract will be directly with the airline. We will have no liability for the performance of the contract or for the acts and/or defaults of the airline or any of its employees, agents, suppliers or subcontractors.

The airline’s terms and conditions will apply, a copy of which you must obtain and read at the time of booking.

Please note, bookings with No Frills/Low Cost Carriers cannot be changed, amended or transferred. All cancellations are non-refundable. Please refer to the airline’s terms and conditions. In most cases luggage allowance and in flight meals are not included in the fare. For further information and to pre-book please call the Airline directly.

D. Hotels

When you make a Hotel booking which is not part of a package we act only as agent and the contract is between you and the Hotel / accommodation provider. All information and details displayed have been supplied by and are the responsibility of the Hotel / accommodation provider and are believed to be correct at the time of being published. As We act only as an agent this means that We will have no contractual liability to you and are not liable for any service not provided by Us or for any act or omission of the Hotel / accommodation supplier or any of its employees, agents, suppliers or subcontractors. However, We may be liable to you if We have been negligent, misrepresented important information or We have breached any other relevant law.

1. All hotel discounts quoted are based on the discounts from the full “rack rate” (the rate published by a hotel which it will charge for any room) including VAT and are correct at the time the offers are first advertised. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.

2. Prices stated are on a per room, per night basis and include VAT unless otherwise stated.

3. Unless otherwise stated, breakfast, lunch and dinner are not included.

4. Star ratings are provided by the Hotel / accommodation provider, they may differ according to the country where the hotel is located and are out of the control of Cheapestflights. We cannot be held responsible for any misconceptions relating to star ratings.

5. In the event that you would like to cancel or amend your hotel booking, it is your responsibility to notify us in writing at least 48 hours prior to arrival date or you will be subject to a 100% cancellation fee.

6. An administration fee of between £30-50 per booking plus any charges applied by the Hotel / accommodation provider will apply for any modifications, changes or cancellations to your booking. This will be regardless of the price of your booking

7. In the unlikely event the Hotel / accommodation provider is not able to provide the accommodation you have booked we will contact you as soon as possible. As agent, we will try to arrange for you similar accommodation of equal standard. If you accept any alternative, you will have to pay, or receive a refund of, any price difference. If you choose not to accept alternative(s) offered, you can cancel and receive a full refund of all monies paid for the Hotel / accommodation provider.

E. Package Holiday Terms and Conditions

1. Your Contract

When you book a Package Holiday where we act as agent (see “Your Contractual Relationship – We act as agent” at the beginning of these Conditions, the operator with whom you have a contract is responsible for providing all your travel arrangements and you are responsible to them for payment for these. Please ensure you read the tour operator’s relevant terms and conditions, a copy of which will be available at the time of booking. We act as agent for the operator and this means that we have no contractual liability to you and are not liable for any service not provided by Us or for any act or omission of the operator or any of its employees, agents, suppliers or subcontractors. However, We may be liable to you if we have been negligent, misrepresented important information or we have breached any other relevant law.

When you purchase a package holiday from this website as defined in Your Contractual Relationship - We act as principal your contract will be with us and the following sections apply to you. Our contract with you comes into existence when we confirm your booking by issuing a Confirmation invoice. Once the contract is made we are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them in accordance with these Conditions.

2. Consumer Protection

All Package Holiday bookings made with Cheapestflights where your contract is with us are ATOL Protected, since We hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 1595. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL Website at www.atol.org.uk

3. Additional Charges

We reserve the right to change and correct errors in our prices at any time before you book. If We do you will be told of the revised price applicable to your booking before you commit yourself.

Once the price of your chosen holiday has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. We promise not to levy a surcharge within 30 days of the start of your holiday. No refunds will be payable within this period either.

Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing or our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday.

If the above price variations mean that the cost of your holiday goes up, you will not be charged for any increase up to 2% on your holiday price. You will only have to pay the amount over and above that 2% (excluding insurance premiums and amendment charges) of the holiday price.

If the above price variations increase the price of your holiday by more than 10% (excluding insurance premiums and amendment charges) you will be entitled to:

A. Take our offered substitute package of equivalent or superior quality if We are able to provide one;

B. Take our offered substitute package of lower quality if We are able to provide one and accept a refund from us of the difference in price between the price of the package purchased and the substitute one offered; or

C. Cancel your holiday with a full refund of all monies paid except for amendment and administration fees.

Although insurance (where purchased through us) does not form part of your contract with us or of any “package”, We will consider an appropriate refund of any insurance premiums you have paid Us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, We are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.

4. Changes by us to your booking

It is unlikely that we will have to make any changes to your booking. However, We do plan arrangements a long time advance and we use the services of independent suppliers, such as hotels, airlines etc, over whom we have no direct control. If it is the case that changes need to be made to your booking, we reserve the right to do so at any time. Most of these changes are not significant which We do not have to tell you about and do not pay compensation for or give you the options set out in 5 below, but whenever possible will advise you. Any flight timings and carriers are subject to change as a result of airline procedures and these details are given for guidance only. A non significant or minor change is any change which, taking account of the information you have given Us at the time of booking or which We can reasonably be expected to know as a tour operator, We could not reasonably expect to have a significant effect on your confirmed holiday.Non significant changes include departure times changing by less then 12 hours, non stop flights becoming direct or non direct flights, if the cumulative effect is 12 hours or less on the original arrival time, or changing airline or aircraft type.

5. Significant Changes by us to, or cancellation of, your booking

In the unlikely event of a SIGNFICANT CHANGE being made to your booking, such as a change of resort, hotel or a change of flight time of more than 12 hours, or the cancellation of your booking, We will pay appropriate compensation except as set out below. However, you will not be eligible for compensation or reimbursement of any resulting expenses or additional costs and We will have no liability beyond offering you the options set out below if the change to or cancellation of your booking occurs by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances may include war or threat of war, riot, fire, civil strife, industrial action, actual or threatened terrorist activity, natural or nuclear disaster, adverse weather conditions and all similar events outside our control.

If a SIGNIFICANT CHANGE occurs or we have to cancel your arrangements, we will inform you as soon as possible. If there is time before departure we will offer you the following options: -

A. Accepting the change of arrangements

B. Taking our offered substitute package of equivalent or superior quality if We are able to provide one

C. Taking our offered substitute of lower quality if We are able to provide one and accept a refund from us of the difference in price between the rice of the package purchased and the substitute one offered

D. Choose another Holiday from us and pay, or receive a refund of, any price difference

E.Cancelling your holiday with a full refund of all monies paid, except for any amendment charges

Where compensation is due, we will pay you the following amounts, unless you can prove a greater loss (where greater compensation payment may be due); -

Time before your holiday when We tell Compensation

you about a significant change or cancellation; per person;

More than 56 days Nil

56 – 43 days £10

42-29 £20
28-15 £30
14-3 £40

Within 48 hours £50

Very rarely, we may be forced by "force majeure" (see clause 9 below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless We obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

6. Changes by you to your booking

If after our confirmation has been sent you wish to change any part of your travel arrangements, We will make every effort to help you do this, subject to availability and the type of arrangements (airlines, car hire companies, hotels etc), you have chosen and the cancellation/charges imposed by the suppliers of those arrangements, details of which will be provided to you on request at any time including prior to your booking.

If you want to change any details regarding your flight reservation, airline rules mean that We may have to cancel your original flight and purchase a new one and you will be required to pay the full flight cost again. We will charge you an administration charge between £30-£50 per change per booking. You will also be liable to pay the hotel, airline or other ultimate product charges resulting from your changes. NB: In most cases, once Airline Tickets are issued, changes are not permitted. Changes after airline tickets are issued will usually result in a 100% cancellation charge.

7. Cancellation by you of your booking

If you wish to cancel your travel arrangements – or any component – for any other reason than for there being additional charges (see clause 3) or changes (see clause 5) you must notify Us in writing. Cancellation will be deemed to be effective on the day we receive this written cancellation request from you. The following charges will generally apply: -

57 days or more prior to departure Loss of deposit
56 - 42 days prior to departure 50% loss
41-29 days prior to departure 75% loss
28-15 days prior to departure 90% loss
14-0 days prior to departure 100% loss

Should however the cancellation charges listed in the table above be insufficient to meet the cost of the cancellation charges imposed on us by the hotel, airline or other supplier you will, in addition to the charges set out above, also be liable to pay the difference between the charges set out above and the charges imposed on us by the supplier concerned. We will take all reasonable steps to ensure such costs are kept to a minimum and inform you of all the above costs before cancelling the booking.

After ticket issue cancellation will result in a loss of 100% of total cost of all travel arrangements in most cases.

If you have taken out holiday insurance and the reason you are cancelling is covered by that insurance, you should be able to obtain payment of these cancellation charges (after deducting any part of the claim which the insurance company insists you pay) from your insurance company. Please make sure you get written confirmation of your cancellation first. Ensure you get written confirmation of your cancellation from us – this proves We have received your cancellation and you will need it to make a claim on your insurance. Claims must be made to the insurance company direct.

8. Our Liability to You

(1) Our obligations, and those of our suppliers providing any service or facility forming part of your Holiday, are to take reasonable skill and care to arrange for the provisions of such services and facilities and, where We or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. This means that, subject to these booking conditions, We will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements.

In addition and subject to the above, We will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work We had asked them to do (for agents and suppliers).

Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our supplier’s, obligations. You must show reasonable skill and care has not been used if you wish to make a claim.

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

- the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

- 'force majeure' as defined in clause 9 below

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and We have not agreed to arrange them and any excursion you purchase in resort. In addition, regardless of any wording used by Us on our website, in any of our brochures or elsewhere, We only promise to use reasonable skill and care as set out above and We do not have any greater or different liability to you.

(4) The promises We make to you about the services We have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

(5) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us.

Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £500 per person affected unless a lower limitation applies to your claim under this clause or clause 8(6) below.

For all other claims which do not involve death or personal injury, if We are found liable to you on any basis the maximum amount We will have to pay you is the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 8 (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation We will have to pay you will be limited. The most We will have to pay you for that claim or that part of a claim if We are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, We similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

(7) Please note, We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, We could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where We are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

(8)You must provide ourselves and our insurers with all assistance We may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if We or our insurers want to enforce any rights which are transferred.

(9) Should you become ill while on Holiday, you must consult a local doctor and your GP upon your return to the UK. Should you then wish to make a claim against us, you should write to us with details of both the local doctor whom you saw and your GP, with written authority for us to obtain a medical report from both those doctors.

(10) If you suffer death, injury or illness whilst overseas arising out of an activity which does not form part of the inclusive travel arrangements arranged through us, We shall, at our discretion, offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided We are advised of the incident within 90 days. Where legal action is contemplated, our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign us any costs recovered or any benefits received under an appropriate insurance policy. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.

9. Force Majeure

Except where otherwise expressly stated in these booking conditions, We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 8(1) above) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which We or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10. Claims and Complaints

If you have a complaint whilst on holiday you must immediately bring it to the attentions of the relevant supplier who will do their best to rectify the situation (Please see your Travel Documents for contact details). If they are unavailable or unable to resolve the problem you should contact us on the emergency contact number. Most problems can be solved at the time, but if after you return home you still remain dissatisfied, a complaint must be made in writing to us within 28 days of returning home. All such complaints should be sent to:

Customer Services
PO Box 747
Trafford Plaza
73 Seymour Grove
Manchester
M16 0ZB

Please note that failure to follow the above procedures, and/or failure to complain as set out above within 28 days of your return may reduce or extinguish any rights you have to claim compensation from us, or if, had you done so, you or We could have taken steps to reduce the loss or damage suffered or entirely prevented it from being suffered. It is difficult and sometimes impossible to properly investigate a complaint if We are not told about it during the holiday and reasonably quickly once the holiday is over. Your right to compensation may be reduced or extinguished should any delay in your complaint being notified during or after the holiday prevent us from carrying out a proper investigation.

In the unlikely event that any complaint cannot be settled amicably, you can refer a dispute to arbitration under a special scheme run by the Association of British Travel Agents (ABTA). This scheme is managed independently by the Chartered Institute of Arbitrators. It is available if your claim is for not more than £5,000 per person or £25,000 per booking and does not involve physical injury, illness or the consequences of such illness or injury. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit £1,000 on the amount of the arbitrator can award per person in respect of this element. If you decide to use the scheme, you must give written notice asking for arbitration within 9 months of the scheduled date of returning from holiday. Full details are available from the Association of British Travel Agents, 68/71 Newman Street, London, W1P 4AH.

11. Failure of Scheduled Airlines Insurance

As part of our ATOL licence we are required to ensure that our customers have insurance against airline failure. The cost for such insurance will be added to your invoice unless you specifically refuse to accept cover in writing. In the event of the financial failure of an airline on which you are booked this provides insurance cover up to £4000 for each person, subject to the conditions and exclusions of the policy.

12. Additional Terms Relating to Car Hire

Please note that when you add Car Hire to your package the Terms and Conditions of the supplier will apply.

General Information

All Bookings

1. Before making any kind of booking please make sure that it will be suitable for you and the people you will be travelling with. In the event of any queries or concerns relating to the product(s) or service(s) please contact us before booking.

2. Sometimes facilities described on the Website, or Our affiliate Websites, will be withdrawn for any reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as we can. Some activities or facilities, water sports for example, may not be available in low season. Beach activities such as water skiing and paragliding are normally managed by independent local operators and We have no control over their availability or prices. There may be a charge for some facilities, for example, televisions, safes, sun loungers, parasols, tennis courts, pool tables and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, please bear this in mind before choosing your resort or accommodation. The transfer times We quote for travel between airport and resort are approximate and the journey time to your own chosen accommodation might be longer.

3. In an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to Us proof of your address, a copy of the credit card and a recent statement before issuing any tickets.

4. In relation to flight bookings, in accordance with EU Directive (EC) No 2111/2005 Article 9 we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm.

In accordance with EU Regulations We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets, which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.

Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which We/ the carrier are unable to offer you a suitable alternative you will be entitled to certain remedies depending on the circumstances. Full details will be given at the time.

5. The search result prices are supplied directly to this website by various Tour Operators and service providers. Cheapestflights are not responsible for any incorrect information featured and all offers are subject to availability and can be withdrawn at any time.

6. Prices shown are for guidance only and in some cases holidays shown as SC (self-catering) may be based on a Flydrive or a 1-night explorer package. Full costings will be confirmed at time of booking.

7. Please note any accommodation rating is not an official tourist rating, it is rated by individual operators and service providers as defined in their brochures, eg Thomson indicate ratings as ‘T’ on a scale of 1 to 5, with ‘1T’ as the lowest and ‘5T’ as the highest. The following ratings and abbreviations are shown on search results:

SC/RO = Self Catering/Room Only
1 /2* = 1 to 2 star accommodation
2 /3* = 2 to 3 star accommodation
3 /4* = 3 to 4 star accommodation
FO = Flight Only
BB = Bed & Breakfast
HB = Half Board
FB = Full Board
AI = All Inclusive
FD = Fly Drive

8. Prices are for return trips, per person unless otherwise stated as one way for flight only. Most are based on two people sharing, although some self-catering prices are based on four or more people sharing. Supplements for fewer adults sharing may apply.

9. For holiday bookings within 13 weeks of departure, certain tour operators add a charge for transfers between destination airport and accommodation.

10. If the holiday / flight is a late booking (within 2-3 weeks of departure) there will be a ticket on departure charge of between £10-£30 per person to enable tickets to be collected at the airport.

11. Some prices do include the aircraft insurance, security charges and other associated airport taxes and costs. However if this is not included an additional charge of between £7-£9 per person may be added.

12. Due to the recent increase in fuel prices some tour operators and suppliers have introduced a fuel supplement charge, the charge is applied per person. This supplement will be confirmed and added upon enquiry.

13. Most prices don’t include local entry and departure taxes levied by non-EU countries.

14. Some holidays / flights shown may have a return airport different from the airport you departed from.

15. Discounts - Online package holiday discounts are given on the basic holiday price only. They are not applicable to additional supplements, taxes, fuel charges etc. The discounts do not apply to charter or scheduled flight only bookings, accommodation only or city break bookings. We reserve the right to amend/withdraw the discounts at any time.

At Cheapestflights we take security very seriously, and we have implemented a bank approved encryption system to protect your 'on-line' transactions with us.

2. How do we make sure that others do not have access to your credit card information?

Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). This technology ensures that your credit/debit card numbers are not accessible by any unauthorised persons and are as safe as possible. This means the credit and debit card numbers are securely processed into code when sent to us. Only the scrambled encoded data is then sent over the Internet, which Cheapestflights receives and decodes.

Furthermore, as required by the UK Data Protection Act of 1998, We follow strict security procedures in the storage and disclosure of information that you have given Us, to prevent unauthorised access. Our security procedures mean that We may occasionally request proof of identity before We are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via Our site.

You will see a padlock symbol at the bottom of your screen and the letter "s" after the word http in Our web site name showing in your browser window when you are entering the secure area of the site.

3. Security Guarantee

In the very unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00. Cheapestflights will cover the entire liability for you, up to the full £50.00. Cheapestflights will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Cheapestflights while using the secure server.

In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.
With the above measures, We ensure that you will have peace of mind when booking your travel with Us. Cheapestflights aims to make online shopping secure fun and hassle free.

4. Do you need more reassurance?

If you need more reassurance about Our security policy and its implications, contact Our internet department who are ready to help with any misgivings or questions you may have. Please call them on 0870 112 0101.

Data Protection and Privacy

What personal information do we collect from you?

1. When you make a booking on Our website or wish to join Our email offer service We require you to provide us with certain personal information. This information includes your name, email address, ticket delivery address, credit or debit card number and expiry date. We also ask for your telephone number so that We can contact you urgently if there is a problem with your booking.

2. When you browse the site the only way We can obtain any kind of personal information is if you submit it to Us voluntarily. We do employ cookies (download of files to your PC to record your visits to the site) to measure site usage and related information.

3. Where the facility is offered you are responsible for keeping safe any password that you select to use the Cheapestflights web site. Thus, please be careful when using the password.

What do We do with your personal information?

4. We will process any information you give Us in accordance with the UK Data Protection Act of 1988, this privacy policy (detailed below) and Our security policy. The following explains how Cheapestflights handles your data and when We will disclose personal information.

5. Booking your travel arrangements or checking availability

The personal information you give to us is used to communicate with you, to understand and meet your travel needs, to process and fulfill your booking, notify you of your booking status and the whereabouts of your tickets and/or fulfil any other request you have made.

We may also use this information to offer you future relevant products and services that you may be interested in (see below).

We need to process and pass information to tour operators suppliers and service providers, e.g. airlines. We may pass sensitive personal information to suppliers and service providers to cater for special needs, e.g. wheelchair assistance. Your data may be processed within the United Kingdom or overseas. Data transferred outside the European Economic Area may not be subject to the same high standards of data protection legislation as within the EEA.

6. Supplying Insurance cover

We will need to pass your personal information to the insurer to arrange cover.

7. Information about products and services

We may use the personal information you give Us to keep you informed about our products and services. We may also transfer information to businesses within the Co-operative Group imited and other co-operative organisations to keep you informed about their products. You may opt out of receiving such marketing information by advising a member of staff when making your booking/request or subsequently by contacting Us on 0870 112 0101 or alternatively writing to Us (at the address detailed). We will however never rent or sell your details to third parties for marketing purposes.

Visitors to our website who subscribe to Our e-mail service or visitors purchasing products or services on the site who have not opted out from receiving promotional emails, may receive promotional mailings and e-mails from Cheapestflights or from on behalf of Our travel partners

8. Prevention of fraud, debt tracing and collecting monies

We may use the personal information you provide for the purposes of financial control and debt recovery through outside agencies.

9. Business Administration

We may use the personal information you provide for the purposes of administration, customer service, business management, market research and analysis. We may monitor and/or record telephone conversations for security purposes and to improve customer service levels.

10. Prevention of crime

We may provide your information to the public authorities, such as the police, customs and immigration if required by them or as required by law.

11. We may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information in the future to measure the usage of advertising banners, and other click throughs from and to the site.

12. We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or We or substantially all of our assets are acquired by a third party, in which case personal data held by it about Our customers will be one of the transferred assets.

13. By making a booking with Cheapestflights you are consenting on behalf of yourself and your party to the uses, transmission and disclosure of information as described, irrespective of the levels of the data protection provided in any particular country, and understand that this is at your own risk.

How secure is your personal information?

14. e have security processes in place to ensure that Our customers' personal information that is held on a central database is not accessible by any unauthorised persons. Persons such as IT systems suppliers may need to have access to the system from time to time but will only be entitled to do so with our prior authorisation.

15. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement except where otherwise expressly stated.

Accessing Your Personal Information

16. ou are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. In certain limited circumstances we are entitled to refuse your request. This information will only be sent to the e-mail address on file for the subscriber name associated with it.

If you believe that We are storing details relating to you and that these are incorrect or you wish to change or remove them, please contact Us on 0870 112 0101 or alternatively write to Us and We will correct them as soon as possible.
Customer Services Department
Travelcare
4th Floor
Kingsgate House
Wellington Road North
Stockport
SK4 1EX